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Quality Assurance You Can Trust

Our company’s quality assurance (QA) procedures and processes guarantee our services meet high quality standards and offer high quality services you trust.

Over the years, we have showed that our test results always meet high quality standards through national and ISO 15189 certifications.

Our quality assurance program includes staff compliance with standard operating procedures, competency assessments, internal quality control, customer feedback and complaint resolution, and internal audits, to name a few. In addition, we take part in high competence proficiency testing programs that include:

  • College of American Pathologists (CAP)
  • The Royal College of Pathologists of Australasia (RCPA) 
  • United Kingdom National External Quality Assessment Service (UKNEQAS)
  • One World Accuracy (1WA)
  • The Uganda National TB Reference laboratory (NTRL) 
  • The Uganda National Microbiology Reference Laboratory (NMRL)

Additionally, external authorities check the laboratory’s adherence to industry regulations.

We consistently perform satisfactorily across all programs, ensuring you can trust our results.